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FAQ's

If you have a question that isn't answered below, please contact us.

Welcome!

1. Who designed your products?

2. How are your products printed?

3. What can I expect when I receive my order?

4. How do you ship your products?

5. What methods of payment do you accept?

6. I don't live in the United States or Canada and I would like to make an order. What do I do?

7. Do you have a store that I can visit?

8. I have received my order and there is a problem with it. What do I do?

9. What is your refund policy?

10. What fonts are available?

11. Why would I want to purchase Adobe PDF Files or a CD Rom?

 


Our Designer

Our products were designed by an AMI Primary Montessori Teacher who was trained by Renilde Montessori (Maria Montessori's granddaughter). Our designer has 15 years of experience both in the Casa classroom and as a Homeschooling parent.  back to top

Printing of Products

All of our products are printed on acid-free cardstock. We only use the highest quality printers and ink. back to top

What Can I Expect?

Your order will be packaged appropriately and the products inside should arrive in perfect condition. You will receive a receipt for your order. When your package arrives please take a few minutes to make sure that your order is complete. Please remember, all printed materials are on cardstock and are not cut or laminated. back to top

How We Ship our Products

We ship our products via Canada Post. Your shipping charge is calculated  according to the weight of the items you've purchased. We have carefully calculated all shipping weights so that your order will always be shipped using AIR or Expedited delivery. We usually ship all orders within 24-48 hours of receiving the order (but not over the weekends). If you live in the US or Overseas, please remember that your order is coming from Ontario Canada and can take a few extra days to pass through customs. Once your order has been shipped you will receive notification. 

Delivery Standards according to Canada Post:         

Small Packet AIR to the United States: 4 - 10 business days - weight range: 0 - 1kg                                         

Expedited Parcel to the United States: 6 - 12+ business days - weight range 1kg and up  back to top

We accept the following methods of payment:  

  1. PayPal - It's FREE and you are not required to have an account with PayPal (you can pay using your credit card as a 'guest') and includes the following methods of payment: credit cards, instant payment, bank transfer, eCheck, and debit. When you are ready to make your payment you will be asked which method of payment you prefer. Choose PayPal and click "place order". On the next screen you must  click on the PayPal logo  to be directed to PayPal to complete your payment. Your order will not be completed unless you complete and authorize the payment.

   2.  We also offer the following payment options - please contact us to confirm your choice:

  • Money Order - International or World Money Order - please ensure it is cashable in Canada; the Post Office and Wal-Mart are a few places to purchase MO's.
  • Certified Cheque/Bank Draft - Visit your bank for this service.
  • Business Cheque - For school accounts only.
  • Purchase Order (PO) - Schools wishing to arrange for a PO, please FAX or mail your order with the official PO #.
  • eMail Bank Transfer - Available only to Canadian Residents - email transfer to montessoriprintshop@rogers.com

We do not process credit card payments over the phone. All credit card transactions will be directed through our merchant account with PayPal - it's free for you and you do not require a PayPal account. back to top

International/Overseas Customers

International/Overseas customers wishing to purchase 'printed' materials are not yet able to do so on-line - you must contact us through email or by phone. A Product List is available, please request one from us. International shipping is calculated manually, contact us with your order and address for a shipping quote. 

If you wish to purchase PDF Files please feel free to adjust your address to fit into the address fields (use ON L5C2N9 for State and Zip Code, or a variation of) and fill in the telephone # as much as possible. Be sure to include your full and correct address and telephone # in the Special Notes section of the shopping cart upon checking out. This will allow you to complete your order on-line. If you continue to have trouble, please email us your order (using the item code #'s) and we will manually process your order and send you an on-line payment form to complete your payment. back to top

Store

At this time we do not have a store that you can physically visit.  back to top

Problem with my order

Every effort is made to ensure that every order is printed and packaged with great care. However, occasionally printing errors do occur and are not caught before being packaged. Please contact us. Include your order# and the problem with your order. We will make every attempt to correct any errors we've made and make sure that you are satisfied with your purchasesback to top

Returns

You must contact us for authorization prior to making any returns on printed materials. There are no returns/refunds on PDF Files or CD Roms. All printed items being returned must be received in original selling condition. The Customer is responsible for all return shipping costs. When we have received the items in good order we will issue the refund, exchange or credit, less the original shipping charge. Shipping charges will not be refunded unless it was our error.        back to top

Available Fonts

Our products are available in 3 Print fonts: Century, D'Nealian & Grade 1 (French materials are not available in Grade 1 font). Select your font choice from the drop-down window at the bottom of each product page.  View our PDF File on Available Fonts    back to top

PDF Files & CD Roms

Purchasing our Adobe PDF Files or CD Rom(s) gives you the freedom to print and reprint all of our materials as often as you would like without having to purchase a new printed copy from us. You receive the PDF Files very quickly (within hours by eMail, if purchased during regular business hours), and you don't have to pay for shipping. If you lose a piece of a lesson, want to print copies of our Black Line Masters for years to come, or have several classrooms that need the same materials  - our PDF Files are the answer!

Our PDF Files/CD Roms can be taken to any professional printer (Staples, Kinkos, etc.) and save yourself the time of printing. Many stores now accept on-line printing orders - just send your files through their website and pick-up your printed order when it's ready.

Our PDF Files/CD Roms can be used on both PC or MAC. They're compatible with any platform!

All of our materials are available in PDF File format (can be read and printed through Adobe Reader, which is a free program that can be downloaded off the internet at http://www.adobe.com/products/acrobat/readstep2.html ).

If you are purchasing individual Files they will be eMailed to you and therefore there is no shipping charge. Or for a small fee we will transfer individual Files on to CD and ship it to you - see 'Create a CD Rom' in our PDF File section. back to top

 
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